Terms of sale

Updated 13 October 2026

Who you are buying from

Bear Country Ltd, company number 17486679. Registered office and company contact address: Office C, Hamble Lane, Hamble, Southampton, England, SO31 4QJ. Email: sales@bearcountry.co.uk. Telephone: 07935072389.

Bear Country is our workwear and print platform; Bear Valley is our own-brand clothing range. These terms apply to orders placed with Bear Country Ltd, not a separate retailer's orders.

Consumers and business customers

You are a consumer when buying mainly outside your trade, business, craft or profession. Buying through a company account does not by itself decide your legal status. Consumer statutory rights are preserved throughout these terms.

For genuine business-to-business purchases, statutory consumer cooling-off rights do not automatically apply. Any cancellation or change-of-mind return must be agreed with us; there is no automatic trade restocking fee or blanket waiver of rights. Goods must still conform to the agreed contract and applicable law.

Ordering and payment

Choose your garment, colour, sizes and quantities, then any supported branding, artwork and positions. Check and correct your choices in the configuration and basket before payment. Orders and these terms are in English. You can print or save this page.

Prices are in GBP. No VAT is charged: Bear Country Ltd is not VAT registered. Delivery charges, optional extras and any delivery estimate must be stated before you pay. Full payment is required upfront; an enquiry or proof request without payment is not a paid order.

We confirm the agreed order, total, specifications and these terms in a form you can keep. A payment receipt is not artwork approval or a guarantee of unverified availability. If we cannot supply the agreed order, we contact you to agree a lawful alternative or refund; we do not substitute garments, sizes, colours or artwork without agreement.

Plain garments and own-brand stock

A standard plain garment is not personalised just because we source it after your order. Standard Bear Valley branding on our own-brand stock is not personalisation to your instructions. The consumer cancellation rights described in Returns & Cancellation apply to eligible standard goods.

Custom printing and artwork

Full payment is required upfront for custom print. Payment confirms approval only of a specific visual that has actually been supplied and agreed, or a clearly identified repeat order using agreed artwork and specifications. Payment alone never approves unseen artwork. Where there is no agreed visual or repeat, we supply an identifiable proof/version and obtain your approval before printing.

Give accurate garment sizes, colours, quantities, spelling, artwork and placement instructions. You must own the artwork or have permission to let us use it for your order. We use it to fulfil your instructions, not as permission to advertise your business.

Check the proof's identified artwork/version, spelling, colours, position and agreed garment details. Tell us about corrections before approval. We must produce the agreed specifications; approval is not a waiver for our mistakes, faulty goods or misdescription. See Custom print & proof approval for full details.

Cancellation, delivery and problems

See Returns & Cancellation for the consumer 14-day notification and further 14-day return rules, refunds and the narrow personalised-goods exception. Faulty or misdescribed goods remain protected even when personalised.

See Shipping for dispatch and delivery. For consumer orders, goods remain our responsibility until you or your nominated recipient takes physical possession, except where the law provides otherwise for a carrier you independently commission.

Contact us if something is wrong. Nothing in these terms excludes rights or liability that cannot lawfully be excluded, including consumer statutory rights. We do not impose arbitrary print tolerances or blanket liability waivers.

Custom print & proof approval

Updated 13 October 2026

Payment and identifiable approval

Full payment is required upfront for custom print. Payment confirms approval only of a specific visual that has actually been supplied and agreed, or a clearly identified repeat order using agreed artwork and specifications. Payment alone never approves unseen artwork. Where there is no agreed visual or repeat, we supply an identifiable proof/version and obtain your approval before printing.

An agreed repeat must identify the previous artwork/version, garment specification and placement being repeated. New sizes or quantities must still be checked. Any change needing a new visual must be agreed before print.

What to check

Check garment name, sizes, colours and quantities; artwork version, spelling and content; and agreed print positions, dimensions and colour requirements. Screen previews are indicative, not an excuse to depart from the agreed proof. If a detail is unclear, ask before approving.

You confirm you have the necessary permission to use uploaded logos, images and wording. Do not upload material you are not entitled to reproduce. We can ask for clarification where rights or specifications are unclear.

Customer changes and our mistakes

If you approve an identifiable proof containing a spelling or specification error you supplied, producing that exact agreed specification is not automatically our production error. Contact us promptly about corrections; any extra work or charge must be discussed and agreed, not imposed as a blanket penalty.

If we print a different version, wrong garment, wrong agreed placement or otherwise fail to meet the agreed specification, we are responsible for putting it right under the contract and applicable law. Proof approval does not waive fault or misdescription rights.

Cancellation and fulfilment

The personalised-goods change-of-mind exception applies only to goods genuinely made to your specifications or clearly personalised. See Returns & Cancellation. Plain stock and our standard own-brand garments are not treated as personalised by default.

We confirm any delivery estimate and delivery charges before payment. Printing proceeds only once payment and the required identifiable approval are in place. We do not promise a lead time that has not been confirmed for your order.

Returns & cancellation

Updated 13 October 2026

Consumer change-of-mind cancellation

For eligible online standard goods, including plain garments and standard Bear Valley own-brand stock, tell us you wish to cancel within 14 days after receipt. For goods in one order delivered separately, the period runs from receipt of the last item. You then have a further 14 days from notifying us to send the goods back. You may also cancel before delivery.

You do not need to give a reason or use our form. Email sales@bearcountry.co.uk, write to our company contact address, or make any other clear statement of cancellation. An approval, return reference or our reply is not a condition of valid statutory cancellation.

Sending goods back

Contact us promptly to arrange the actual parcel return destination. The registered office is our company/contact address, not automatically a return depot. We will provide return instructions without delaying or impairing your cancellation and return deadlines. Keep proof of sending.

For ordinary consumer change-of-mind returns, you pay the direct return postage cost, provided this was disclosed before purchase. If we arrange postage at your request, we charge only the actual carrier cost, with no markup. For faulty, wrong or misdescribed goods, we arrange or reimburse reasonable necessary return costs.

Refunds

For cancellation of an entire eligible order, we refund the goods and the least expensive standard outbound delivery option offered. Any premium delivery uplift above that standard cost is not refundable on change of mind. For partial-order cancellation, delivery refunds depend on the remaining order and applicable law; we explain the calculation.

We refund using the original payment method unless you expressly agree otherwise, without a refund fee. For returned goods, we refund within 14 days after receipt of the goods or evidence that you sent them back, whichever is earlier. Where the law allows, we may withhold the refund until one of those occurs.

You can inspect and try on goods as you would in a shop. We may make a lawful deduction only for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, and only where the required cancellation information was given. There is no flat restocking or cancellation fee for statutory consumer cancellation.

Genuinely personalised goods

The consumer change-of-mind cancellation exception applies only where goods are made to your specifications or clearly personalised, such as a garment printed with your own agreed logo or wording. It does not apply merely because a standard garment is sourced after order or carries our standard Bear Valley brand.

Contact us quickly if you wish to change a personalised order; we will explain what can still be changed and any agreed implications before proceeding. Payment is not approval of unseen artwork. This exception never removes rights where goods are faulty, misdescribed or do not match the agreed order.

Faults and business orders

Tell us if goods are faulty, damaged, wrong or not as described. Consumers have statutory remedies, including the short-term right to reject qualifying faulty goods, normally within 30 days, and repair, replacement or further refund rights where applicable. These rights are not dependent on a warranty or artwork approval.

For genuine business orders, consumer cooling-off periods do not automatically apply. Contact us for cancellation or return arrangements and for goods that do not conform to the contract. We do not describe business-only rules as consumer rules.

Model cancellation form (optional)

To: Bear Country Ltd, company number 17486679. Registered office and company contact address: Office C, Hamble Lane, Hamble, Southampton, England, SO31 4QJ. Email: sales@bearcountry.co.uk. Telephone: 07935072389.

I/We give notice that I/we cancel my/our contract of sale of the following goods: [describe goods and order number if known].

Ordered on / received on: [dates]. Name of consumer(s): [name]. Address of consumer(s): [address]. Date: [date]. Signature of consumer(s): [only if this form is sent on paper].

You may copy this form into an email or print it. A clear cancellation notice is valid without an order reference, form or prior permission.