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We aim to dispatch all non-custom (plain stock) orders within 24 hours (Monday–Friday), excluding bank holidays.
Standard Shipping
- Sent via Royal Mail 2nd Class
- Estimated delivery: 2–5 working days after dispatch
- Most parcels arrive within 2–3 working days, but delays can occur
Please note:
- Weekends and bank holidays are not counted as working days
- Delivery timeframes are estimates, not guarantees
Custom Printed Orders
All custom printed items are made to order and subject to production time.
- Standard production time: 10–21 working days
- This begins once:
- Payment is received
- Artwork/design is confirmed
- Garments are available
Orders may be:
- Dispatched separately from plain stock items
- Sent in multiple shipments depending on production stages
Need an order by a certain date?
If you have a deadline, please contact us before placing your order and we will do our best to accommodate.
Important Notes
- Delivery times may vary due to courier performance and demand
- Bear Valley Company is not liable for delays caused by third-party delivery services
- Standard lead time: 10–21 working days
- This timeframe begins once artwork, garments, and payment are confirmed
Bear Valley Company will make reasonable efforts to meet estimated timelines, however:
- Lead times are estimates, not guarantees
- Delays may occur due to supplier issues, stock availability, or production constraints
Delays do not constitute a breach of contract.
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Orders may be:
- Dispatched in one or multiple shipments
- Fulfilled in stages depending on stock and production status
The customer agrees that:
- Receipt of part of an order does not indicate full completion
- Remaining items may follow separately
Contact - sales@bearvalleycompany.co.uk for overseas info.